Terms & Conditions
Privacy Policy
Why the Cookies?
| Customer Service and Tech Support Hours Our office hours are from 8:30 AM to 5:00 PM EST Monday through Thursday and 8:30 AM to 3:00 PM EST on Fridays. Our automated fulfillment centers located in strategic areas throughout the country are open from 7:00 AM Through 7:00 PM EST Monday through Friday including most holidays. How to Order | ||
| Our minimum purchase policy is $15.00 of merchandise. Ordering merchandise from our online catalog is very simple. Just browse the merchandise on our app or our online store. When you find an item you wish to purchase, simply enter the quantity you wish to order, and click on the "Add To Cart" button. When you are done shopping, click one of the convenient "Check Out" buttons (or link) found at the top, bottom or left-hand side of each page. From there, you can adjust quantities, delete items from your shopping cart, continue shopping, or continue with the ordering process. If you wish to put some merchandise aside for a later purchase, you can use our "Saved Cart" feature. Your "Saved" shopping cart orders will remain available for two weeks. When you are ready to order, just add them to your current shopping cart and continue through the check-out process! | ||
| Why do I need a Login Account? | ||
| Creating an online Login account enables us to retain your common information such as name, address, shipping addresses, etc... in our database. When you place future orders with us, you won't have to keep filling out the forms. You will only have to enter your email address and the password you chose in the Customer Login section. All your information (except payment data) will pre-fill on the order form - saving you time! Your online Login Account will also give you access to your Saved Cart or your previous order information. Only your name, address, phone, email address, and your shipping information is maintained on our database. The database resides on a secure server and you must enter your User ID and password to access this information. WE VALUE YOUR PRIVACY! WE WILL NOT SHARE OR SELL YOUR INFORMATION TO ANY THIRD PARTY, EXCEPT TO THE EXTENT NEEDED TO COMPLETE YOUR TRANSACTION. For your security, and unlike most other E-commerce sites, we do not store your payment information in our customer database. The first time you log on at Blind Rivet Supply LLC. you can set yourself up as a regular customer and make the check-out process faster for future orders. This process is done by clicking the Login button, all of your shipping information will be collected at this time. Or, you can wait until you purchase and item and do it during the check-out process for the first time. Again, for your security, you must enter your payment information every time you place an order at Blind Rivet Supply LLC. | ||
| Accepted Payment Methods | ||
Online orders can be paid through the checkout process by:
| ||
| Shipping Methods & Charges | ||
| Blind Rivet Supply LLC strives to get your product to you in the most economical manner practical. In most cases, we ship UPS Ground. We do not ship to PO Boxes. APO, AEO ship to addresses will be shipped via USPS Priority Service. You may elect to ship your products Overnight, Second Day Air or Third Day. Each of these services carries an additional charge as stated by UPS. At Blind Rivet Supply LLC, in-stock items are shipped within 24 hours of you placing your order. We ship in-stock items on the business day following your order, and if possible, we will ship the same day. If we have a question with your order, we will hold shipment until you can be contacted. If any items you order are currently out of stock you will be notified with the expected shipping day of the out-of-stock item(s). Shipping charges for merchandise that is shipped back to us, due to an incorrect address (provided by the customer), will still be billed to your credit card. | ||
| Security Protection | ||
| Any payment information you provide us with is filtered through and encrypted using the latest 128 bit or greater secure encryption. Our Secure Certificate (SSL) is issued by Thawte a leading provider of web security certificates. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so it can't be read as the information travels over the Internet. At the time of your order submission, you will automatically be emailed a receipt for your transaction. This receipt will contain NO INFORMATION about your payment (credit card numbers). Blind Rivet Supply LLC is also emailed a copy of your receipt notifying us you have placed an order. | ||
| Returns & Guarantees | ||
| In the unlikely event that you receive defective merchandise, you can return it to our warehouse. Everything we sell carries a full manufacturer's warranty. Please report any damaged merchandise to the carrier and then contact us at [email protected] or you can call us toll-free at (888) 472-1081. We will email you a shipment confirmation that contains your tracking number. If you experience any difficulties at all - we are here to help you, call us for priority service at (888) 472-1081. Your satisfaction is always guaranteed. | ||
| What is a Wish List? | ||
| A Wish List (or Saved Order) is a special shopping cart established under your login account, which allows you to leave our website and then continue your shopping at a later time, without having to go back and find the items you already selected again. The Wish List is a valuable feature, especially if you already placed numerous items in your shopping cart, and can't finish your order at that time for some reason. Just use the save button in the checkout area to add your items to the saved cart! Use your account login to come back and finish your order later. Wish Lists will remain available to you for a two week period. D-U-N-S#05-851-5496 Cage Code:7F8N0 | ||