|Customer Service and Tech Support Hours|
Our office hours are from 8:30AM to 5:00PM EST Monday through Thursday and 8:30AM to 3:00PM EST on Fridays. Our automated fulfillment centers located in strategic areas throughout the country are open from 7:00AM Through 7:00PM EST Monday through Friday including most holidays.
How to Order
|Our minimum purchase policy is $15.00 of Merchandise. Ordering merchandise from our on-line catalog is very simple. Just browse the merchandise in our on-line store. When you find an item you wish to purchase, simply enter the quantity you wish to order, and click on the "Add To Cart" button. When you are done shopping, click one of the convenient "Check Out" button (or link) found at the top, bottom or left hand side of each page. From there, you can adjust quantities, delete items from your shopping cart, continue shopping, or continue with the ordering process. If you wish to put some merchandise aside for a later purchase, you can use our "Saved Cart" feature. Your "Saved" shopping cart orders will remain available for two weeks. When you are ready to order, just add them to your current shopping cart and continue through the check-out process!
|Why do I need a Login Account?|
|Creating an online Login account enables us to retain your common information such as name, address, shipping addresses, etc... in our database. When you place future orders with us, you won't have to keep filling out the forms. You will only have to enter your e-mail address and the password you chose in the Customer Log-in section. All your information (except payment data) will pre-fill on the order form - saving you time! Your online Login Account will also give you access to your Saved Cart or your previous order information. Only your name, address, phone, E-mail address and your shipping information is maintained on our database. The database resides on a secure server and you must enter your user id and password to access this information. WE VALUE YOUR PRIVACY! WE WILL NOT SHARE OR SELL YOUR INFORMATION TO ANY THIRD PARTY, EXCEPT TO THE EXTENT NEEDED TO COMPLETE YOUR TRANSACTION. For your security, and unlike most other E-commerce sites, we do not store your payment information in our customer database. The first time you log on at Blind Rivet Supply Co. you can set yourself up as a regular customer and make the check-out process faster for future orders. This process is done by clicking the Login button, all of your shipping information will be collected at this time. Or, you can wait until you purchase and item and do it during the check-out process for the first time. |
For your security you must enter you payment information every time you place an order at Blind Rivet Supply Co.
|Accepted Payment Methods|
|On-line orders can be paid through the checkout process by:
|Why the Cookies?|
|"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to store items in your shopping cart between visits. |
We implement cookies at Blind Rivet Supply Co so that as you select items to purchase, information about that item is then stored for use on the order form or your saved cart. Additionally, when you login to your account, a "cookie" is created so that you do not have to reenter your name, address, etc... when you complete our SECURE on-line order form. Cookies also give you access your Saved Cart or a Previous Order. Cookies are essential for our shopping cart to function properly. The cookies we use do not give us any personal information about our customers, but they do tell us which pages they encounter errors or bugs on. This helps us to correct problems and provide you with a trouble-free shopping experience.
Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Unfortunately, without a cookie, you will not be able to make purchases online. If you wish to make purchases without having to turn on cookie support, please call customer support with your order and they will be happy to place it for you.
|Shipping Methods & Charges|
|Blind Rivet Supply Company strives to get your product to you in the most economical manner practical. In most cases, we ship UPS Ground. We do not ship to PO Boxes. APO, AEO ship to addresses will be shipped via USPS Priority Service. You may elect to ship your products Overnight, via Second Day Air or Third Day. Each of these services carries an additional charge as stated by UPS.|
At Blind Rivet Supply Company, in stock items are shipped within 24 hours of you placing your order. We ship in-stock items on the business day following your order, and if possible, we will ship the same day. If we have a question with your order, we will hold shipment until you can be contacted. If any items you order are currently out of stock you will be notified with the expected shipping day of the out-of-stock item(s). Shipping charges for merchandise which is shipped back to us, due to an incorrect address (provided by the customer), will still be billed to your credit card.
|Any payment information you provide us with, is filtered through and encrypted using the latest 128 bit or greater secure encryption. Our Secure Certificate (SSL) is issued by Thawte a leading provider of web security certificates. Our secure server software (SSL) is the industry standard, and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so it can't be read as the information travels over the Internet. At the time of your order submission, you will automatically be E-mailed a receipt for your transaction. This receipt will contain NO INFORMATION about your payment (credit card numbers).|
Blind Rivet Supply Company is also e-mailed a copy of your receipt notifying us you have placed an order.
|Returns & Guarantees|
|In the unlikely event that you receive defective merchandise you can return it to our warehouse Everything we sell carries a full manufacturer's warranty. Please report any damaged merchandise to the carrier and then contact us at [email protected] or you can call us toll-free at (888) 472-1081.|
We will email you a shipment confirmation which contains your tracking number. If you experience any difficulties at all - we are here to help you, call us for priority service at (888) 472-1081. Your satisfaction is always guaranteed.
|It is our strict policy that under no circumstances will we sell or share any information you provide us with to any outside or third parties, except to the extent we need to process your order. Any information you provide us with via E-mail, through our on-line store (via the order submission), fax, phone, mail, or any other form of transmission is held in strict confidence. This information is limited to our company use only for processing your order and relaying your shipment tracking information to you. We respect and will continue to respect the privacy of our customers. When you become a Industrial Supplies & Equipment customer, you provide your name, address, telephone number, e-mail address and more. This information is collected on the order form for several reasons, including: (i) personal identification; (ii) to allow us to contact you for customer service, if necessary; (iii) to receive payment for and ship your merchandise, and (iv) to send you an email message confirming your order shipment. As a customer you may elect to occasionally receive an e-mail describing any specials or new products we may have or other noteworthy news items. However, you may always opt-out of receiving these e-mail messages. You will receive three emails from Blind Rivet Supply Company; your automatic order receipt, an order confirmation and a shipment notification with the tracking number unless you have signed up for our Monthly Newsletter and product update service when placing your order.|
We will not contact you in the future via phone, fax, postal mail, or email for any reason unless you have signed up for our newsletter - your privacy is completely safe with us.
We guarantee that every payment transaction you make at Industrial Supplies & Equipment will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of a payment at Blind Rivet Supply Company.
• Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 fraudulent charges. If your bank does hold you liable for any of this $50.00, and if the unauthorized use of your credit card resulted through no fault of your own from purchase made at Industrial Supplies & Equipment while using the entire liability for you, up to the full $50.00. The secure server, Blind Rivet Supply Company will cover the entire liability for you, up to the full $50.00.
• In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
|What is a Wish List?|
|A Wish List (or Saved Order) is a special shopping cart established under your login account, which allows you to leave our website and then continue your shopping at a later time, without having to go back and find the items you already selected again. |
The Wish List is a valuable feature, especially if you already placed numerous items in your shopping cart, and can't finish your order at that time for some reason. Just use the Save button in the checkout area to add your items to the saved cart! Use your account login to come back and finish your order later. Wish Lists will remain available to you for a 2 week period.
Cage Code: 7F8N0